Medical Contact Centre Support
Inquiry handling by phone, email and other agreed channels, with service hours tailored to client needs.
Medical Information Services
Every Inquiry Handled with Scientific Accuracy, Care and Accountability.
Every Medical Question Deserves a Clear, Accurate and Trusted Answer.
Overview
Trusted Medical Answers. Better Patient Experiences.
Bpharma provides medical information services to pharmaceutical and biotechnology companies, supporting accurate, timely and scientifically balanced responses to inquiries from healthcare professionals, patients and consumers.
By combining medical expertise, structured inquiry management and technology-supported workflows, we help clients deliver consistent medical information while identifying and appropriately managing safety-related information.
Medical information is more than answering product-related questions. It is an important connection between pharmaceutical companies, healthcare professionals and patients, and a potential source of valuable safety information.
Bpharma provides flexible medical information support designed to fit your communication channels, internal procedures, safety systems and regulatory obligations.
From individual medical inquiries to ongoing outsourced medical information programmes, Bpharma helps you deliver scientifically sound communication while maintaining effective safety oversight.
Every Question Matters. Every Response Builds Trust.
In detail
Our Medical Information Solutions
Accurate Answers. Efficient Processes. Connected Patient Safety.
Global and Local Delivery
Coordinated medical information operations supported by local-language and market-specific expertise.
Technology‑Enabled Query Management
Structured inquiry tracking, standardised responses, workflow visibility and reporting through agreed systems.
Medical Content Management
Development, review and maintenance of standard responses, FAQs and supporting scientific materials.
PV & Quality Integration
Defined processes for routing adverse events, special situations and product quality complaints to responsible teams.
Clear, evidence-based medical communication supported by qualified professionals. Service models adapted to your products, markets, inquiry volumes and systems.